As of November 2016 this feature is currently in BETA status.
This is an add on feature that you must request to be activated. Send requests to info@fieldharmony.com or use the green 'Support' button found on the bottom left of every page.
An automated text message reminder will be sent to the first listed phone number in the customer record when a job is created and set to 'Dispatched'. This reminder will be sent 30 minutes before the job start time.
The message format will be:
Friendly reminder from {company name}!
You have an appointment scheduled today from
{job start time} to {job end time} with
{tech first name}. You cannot reply to
this message, for questions / changes
please call {company phone #}.
Only jobs saved as status 'Dispatched' will send customer text messages.
Your customer can easily opt out of receiving any future SMS / texts from you by replying 'STOP' to the message.
Remember this feature is in BETA status. We appreciate your feedback and patience as we continue to improve it. Make us aware of any issues you may find by using the green support button. ENJOY!
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